Frequently asked questions

Question 1

Can I buy a rug online instantly?

Accepted Answer

No, realrugs.dk does not use online checkout. Choose a rug in the catalogue, contact Brett, and arrange a visit in Værløse to view and purchase it.

Question 2

Where is realrugs.dk, and can I view the rugs?

Accepted Answer

realrugs.dk is at Vildrosevej 17, 3500 Værløse, Denmark. Rugs can be viewed and purchased there by appointment — write or call before visiting.

Question 3

How do I contact realrugs.dk about a rug?

Accepted Answer

Send the SKU by email or call. Brett can answer questions and confirm availability.

Question 4

What information can I see about the rug?

Accepted Answer

The catalogue page shows the rug's current photographs and its recorded information, including dimensions, material, origin, and price. Since every rug is unique, we recommend asking questions and viewing it by appointment before purchase if anything is unclear.

Question 5

Can I return a rug?

Accepted Answer

Contact realrugs.dk directly if you wish to discuss a return. The rug must be returned in the same condition as received.

Question 6

Can I sell or exchange my own rug to realrugs.dk?

Accepted Answer

Yes. realrugs.dk evaluates rugs individually by quality, condition, origin, material, size, and character. Send photos, dimensions, and anything you know about the rug — Brett will respond if it fits the selection.