FAQ
Frequently asked questions
Answers to the most common questions about shopping at realrugs.dk — contact, condition, returns, shipping, and selling your own rug.
Can I buy a rug online instantly?
No, realrugs.dk does not use online checkout. You choose the rug in the catalogue, contact Brett, and arrange the rest directly.
How do I contact realrugs.dk about a rug?
Send the SKU by email or call. Brett can answer questions and confirm availability.
Is the rug condition described accurately?
All rugs are described from the approved condition in the catalogue. Since every rug is unique, we recommend asking questions before purchase if anything is unclear.
Can I return a rug?
Contact realrugs.dk directly if you wish to discuss a return. The rug must be returned in the same condition as received.
How do shipping and pickup work?
Payment, pickup, and delivery are arranged directly to suit the rug and buyer. Practical arrangements are confirmed at purchase.
Can I sell or exchange my own rug to realrugs.dk?
Yes. realrugs.dk evaluates rugs individually by quality, condition, origin, material, size, and character. Send photos, dimensions, and anything you know about the rug — Brett will respond if it fits the selection.
Contact realrugs.dk
Send a message with the rug SKU and Brett will get back to you.